On Internal Tool Sets And The Importance of Not Giving People What They Want

Pants. I put them on every weekday At Company L2, we had an entire development team dedicated to our internally-produced content authoring tool. Every two weeks, the team displayed what it had accomplished and prioritized requests from their primary stakeholders, the content development group. The end result? The tool became so byzzantinely complex that the authoring group had to hire a team of...

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On The Paradox of Choice

Pants. I put them on every weekday Any writer can tell you about how paralyzing a blank page can be. That’s why I’ve found procedural generative devices to be so helpful in my own creative process. Given a set of constraints, one is no longer confronted with the infinite branching possibilities inherent from an undefined starting point. One is free to choose without the tyranny of infinite...

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On The ‘Pataphysicist as Manager

Ten years ago, I was leading content production in 24 languages for language learning games at Company L2. It was terrible. R&D refused to document their game ideas beyond 2-page pitches but reserved the right to tell us we were doing it wrong at any point in the production cycle. The guy who told us “You’re asking all the right questions” literally fell asleep in a requirements meeting. 

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On Getting Started

Pants. I put them on every weekday. Stendhal famously formulated this maxim: twenty lines a day, genius or not. I’ve decided to adapt the method to my own professional writing. Partially because my creative background is heavily rooted in OuLiPo’s procedural generation of literature–I  co-authored a piece with Adam Vine using Matthew’s Algorithm and have tattoos based on scenes from Perec’s and...

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UX research goes walkabout

UX research goes walkabout The benefits of Contextual Inquiry by Michelle Jewell As our CEO, John Howard likes to say, “We’re one of the only agencies that eats our own dog food.” What he means with this old-school tech phrase is, as an agency we create SaaS products and we use these digital tools ourselves. The product this research was concerned with is called Sluice - a workflow management...

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Giving the people what they need

Giving the people what they need Not what they think they want By  Lindsey K. Harrison I recently joined the InMotion Software team as the Director of Business Development. My role in this 70+ employee digital research, design and development agency is to build a balanced sales process on the services side, focusing on a variety of sales initiatives and marketing strategies. Up to this point,...

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