Sluice Press – Mortgage Bankers Association

InMotion Software, Austin, Texas, a specialized digital research, design, and development agency, launched Sluice, a workflow management platform that leverages blockchain technology to bring transparency and security to the residential appraisal industry.

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Sluice Press – Progress In Lending Association

InMotion Software, a specialized digital research, design, and development agency, has officially launched Sluice, a workflow management platform that leverages blockchain technology to bring greater transparency and security to the residential appraisal industry.

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#28 On Why I Hate Kanban

I use Kanban when I can’t make promises. For example, when I first spun up the design team at Company Y99, the headcount was 100% allocated to client product development and marketing had no resources on its own. But there were unpredictable short spans of downtime, depending on the vagaries of the clients’ opaque internal mechanisms. Kanban was fine for maintaining a prioritized backlog of collateral requests. The only thing I promised was that the top of the pile would be worked on next, whenever that was.

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#27 On Internal Experience Mapping

Any UX Researcher will tell you that there’s a world of difference between what people say they do and what they actually do. Or what they predict they will do and what happens. Usability Testing is often simply the process of discovering the delta between the say and do. One tool we use is experience mapping, where we map out the step by step process of a task. Each step may get a likert-scale (5-point) rating of its difficulty or the test subject’s emotional reaction in order to identify pain points and opportunities for enhancement. 

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#26 On Nuclear Secrets

Secrets are bad for you. There’s a growing body of research about the harmful consequences of keeping secrets. Secrecy is associated with anxiety, depression, fatigue, and decreased motivation and physical health. It’s not the existence of secrets that’s so harmful. It seems to be the act of keeping them. Think of Dostoevsky’s  Raskolnikov or Poe’s Tell-Tale Heart. And it’s not all secrets. It’s specifically secrets that are kept solely for the purpose of avoiding the social cost of disclosure. Think trade secret vs. disclosing a personal trauma. 

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#25 On the Dunning-Kruger Effect and Why I Hate Writing

In 1995 McArthur Wheeler robbed two Pittsburg banks in broad daylight wearing no disguise. He was shocked when he was arrested later the same day because he had rubbed lemon juice on his face. Lemon juice can be used as invisible ink, so he reasoned that as long as he stayed away from direct heat sources he would remain invisible. Police determined that he was neither mentally ill nor on drugs. He was just an idiot. Four years later, inspired by this spectacular mix of confidence and incompetence, David Dunning and Justin Kruger authored their now-famous study “Unskilled and Unaware of It: How Difficulties in Recognizing One’s Own Incompetence Lead to Inflated Self-Assessments.”

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#24 On What to Do If You Accidentally Get Tear-Gassed

I got tear-gassed in 2011. In Athens. I was there to speak at a conference. My wife and I went for a walk in the scenic old part of town after dinner and accidentally wound up in an austerity riot near Syntagma Square. Burning piles of trash, riot police marching in a line, the deep boom of the tear gas cannon. We got swept along until we could make our way to the edge of the mob and slip down a side street, which led to a different part of the city-wide riot. We riot-hopped until we were chased by a little old lady with a farrier strip full of nails into the conference hotel, where we had cocktails and chit chat with academics from around the world.

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#23 On Son Tay Raiders

In 1970, the United States conducted Operation Ivory Coast, a raid on the Son Tay prison camp in Vietnam to liberate POWs. The US Army Special Forces troopers were hand-selected. It was planned and rehearsed for months. And on November 21, after a difficult air penetration in hostile airspace, the 56-man assault force landed and flawlessly executed the plan. They took 1 wounded and neutralized 42 enemy guards. And rescued 0 POWs. Because they’d been moved months before. Which was known but compartmentalized and not communicated until the last minute, at which point leadership failed to overcome wishful thinking.

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#22 On the Diseases of Swine

Cunningham’s Law states that the best way to get a correct answer on the internet is not to ask the question but to post an incorrect answer [1]. The actual mechanism underlying the phenomenon probably revolves around motivation, the why. But I’m interested in creation, the what. And what Cunningham’s Law reveals is the same simple truth that OuLiPo relies on; it is easier to react than to act. It is easier to refine and correct than to create. This is why so many companies spend so much time and money polishing turds. That and the sunk cost fallacy.  

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